COVID-19 response

To help recap some of the key guidance from our most recent communication on Covid-19, please note items below:

Visit the Member Resources page for information on:

  • Site staff must send an outline of proposed teleservice activities to their WSC Coordinator for our files. This should include a list of each teleservice activity the member will be completing, and an estimate of the amount of time they will spend on them (could be daily, weekly, or total time depending on the type of activity). As a reminder, training and professional development hours can’t exceed more than 20% of a member’s overall hours.
  • Site staff must document teleservice with one Teleservice Form for each member that covers all time impacted by COVID-19 (do not need to complete separate forms for each pay period/month). After members return to normal service duties, this Teleservice Form should be added to the member file at the site in accordance with the existing Teleservice Policy.


There are numerous resources to stay up-to-date on COVID-19. WSC  encourages all sites and members to monitor news and information from health officials, credible news outlets and other government resources.

State resources
National resources

While we all work through this together, we hope you understand that we have many sites with unique needs, and may not be able to anticipate all your diverse situations. If you have questions, please contact your WSC Coordinator or call us at 1-888-713-6080; our main line is staffed Monday-Friday, 8:00am – 5:00pm. We are happy to problem solve with you to help meet your needs within the constraints of our federal guidelines.

Alternative service opportunities

In accordance with Governor Inslee’s Stay Home, Stay Healthy order, we recommend that members transition to teleservice when in-person service at their service site is not possible.  We are currently working to connect Washington food banks and members at closed service sites on a voluntary basis. If you are a member serving at a closed service site, and would like to be connected with a food pantry in your area complete this interest form.

Teleservice OpportunityContactEmail
Native Plant Salvage Foundation is seeking members to virtually collaborate on the creation of both physical and online multi-media learning tools and materials, preparing website info for early summer plant sale, and other research and writing tasks.Erica
Catholic Charities of Central Washington is seeking members to check in with home-bound senior citizens over the phone during the Covid-19 emergency. Many seniors who would normally receive regular in-person visits are no longer able to. You can help alleviate the loneliness, and also help assess any needs they may have by making a weekly phone call. Becki
Serve WA invites members to a series of virtual self-care workshops facilitated by Care Capacity Coaches. Titled, “Extending Wellness In This Time of Great Uncertainty – 2020,” this series will address: Presence and navigating change; Care capacity and community connection; Resiliency and service wellness; And balance and grounding. Click the registration link for session details. Sessions begin on 4/29.N/ARegister Here