Program Improvement Training


This training program is by invitation only, and does not apply to all WSC sponsoring organizations. If you have any questions, please contact Robert Brader.


The WSC technical assistance and training for program improvement consists of five training sessions on topics related to key concepts and practices that sites need to incorporate in order to make informed decisions about how to improve their programs.

As a participating evaluation site, we ask that you complete the following steps:

  1. Complete an evaluation pre-survey provided by our research staff.
  2. Review material beginning Tuesday, February 26 through Friday, March 22, 2019. Watch five 20-minute program improvement training sessions.
  3. After viewing each training, complete a short evaluation survey. Each person who watches a webinar should complete the feedback survey for each training.
  4. Complete the (optional) training checklists and skill-building exercises listed below under each training session description as “Checklist” and “Skill-building exercise”.
  5. Participate in one 3-hour site visit scheduled between March 25 to April 19, 2019 via WebEx (WSC schedule to be determined).
    • You will receive a recommendation report from WSC after completion of WebEx meeting.
    • The report will summarize important observations made during the site visit and recommendations for program improvement.
  6. Participate in a 20-minute follow-up conversation over the phone about the usefulness of the recommendation report to identify any program improvements made (WSC schedule to be determined).
  7. Participate in an open-ended interview with the research staff about the technical assistance and training intervention (if requested by the research team, and could occur in April or early May 2019).
  8. Complete an evaluation post-survey provided by our research staff.

If you have any questions or concerns, please don’t hesitate to contact Robert Brader by email or at (360) 902-9632.

Thank you so much for your cooperation during this important evaluation study!


Training Session 1 – Program Alignment

This training strand is designed to help sites ensure that: (a) they have effectively identified the community problem or need they intend to address; (b) the intervention they plan to implement (the program services and strategies) will “fix” the problem and lead to measurable progress toward their outcome objectives; and (c) sites assess whether or not they have achieved their outputs and outcomes. The strand helps them gain a clear view of the problem they intend to address, clearly articulate what they want to accomplish, make sure what they propose to do will help them accomplish it, and how to determine what they’ve achieved.

Session recording   |   Slidedeck   |   Checklist   |   Skill-building exercise   |   Post-training survey

Training Session 2 – Evidence of Effectiveness

This training strand is designed to help sites understand how evidence of effectiveness builds understanding about whether or not a specific intervention is likely to fix the problem the site is addressing. This understanding will lay the groundwork for sites to analyze the effectiveness of their own strategies and services as well to determine the potential effectiveness of strategies they are considering implementing in the future.

Session recording   |   Slidedeck   |   Checklist   |   Skill-building exercise   |   Post-training survey

Training Session 3 – Data Collection and Use

This training strand is designed to improve sites’ understanding of using performance measure data (data on outputs and outcomes) to inform data-driven decision-making.

Session recording   |   Slidedeck   |   Checklist   |   Skill-building exercise   |   Post-training survey

Training Session 4 – Data Collection Strategy

This training strand is designed to help sites ensure that they write and effectively implement a data collection plan for what data they will collect, how they will collect it, how they will use the plan to improve the collection of high quality performance measure data, and ultimately how the plan can be used to improve programming.

Session recording   |   Slidedeck   |   Checklist   |   Skill-building exercise   |   Post-training survey

Training Session 5 – High Quality Data

This training strand is designed to improve sites’ ability to collect high-quality performance measure data as a standard approach to assessing the quality of performance measures data reported WSC. In turn, this helps sites strengthen their programming. High quality data is a critical element of sound organizational decision-making, operations, and strategic planning.

Session recording   |   Slidedeck   |   Checklist   |   Skill-building exercise   |   Post-training survey



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