Service Corps 2019-20 Performance Measurement

About our performance measurement tools

Our performance measurement goal at WSC is to accurately recognize and communicate the impact of our WSC members and project site partners to the Corporation for National and Community Service, other stakeholders, and the general public. Accurate and reliable performance measurement is instrumental in accomplishing this goal. For this reason we have developed three tools to help our project site partners plan, track, and report the performance of their AmeriCorps projects: The performance plan and data collection strategy, performance measure instructions, and rollup report templates.

Prior to each program year, WSC project sites are required to complete and submit Performance Plans and Data Collection Strategies to WSC.  The Performance Plan helps WSC ensure that project sites meet output and outcome targets and performance measure targets established within the CNCS grant. The data collection strategy is intended to be a guide for WSC project sites to describe and outline the essential steps necessary to collect, manage and report high quality performance measures data. See the video below for a full overview of how to complete your performance plan and data collection strategy.

Performance plan & data collection strategy overview

Length: 10:38

This training will provide you with an overview of what you will need to complete your performance plan and data collection strategy. Your program coordinator will provide you with the documents you need, and work with you to identify performance targets and update your data collection strategy.

WSC has created Performance measures in order to aggregate the results of similar programs and demonstrate the impact across our agency.  These reporting instructions serve as the primary technical assistance guidance for project sites to adhere to WSC grant requirements in the upcoming program year.  Project sites are expected to use the WSC-defined instructional if they appropriately represent the applicant’s program activities.

Select your AmeriCorps project focus area below, for performance measure instructions.

Project sites are required to document all beneficiaries who participate in AmeriCorps project services.  Project sites can use the sample rollup report provided on the website or develop a tracking system of their own as proof that a systematic process was used to document outputs and outcomes.  WSC requires each site to upload a rollup report on a quarterly basis for each reportable Performance Measure.  WSC uses a rollup as verification that the reported outputs and outcomes within the WSC reporting system are accurate.

Select your AmeriCorps project focus area below, for a rollup report template.

Pre and Post Surveys to Measure Knowledge

Length: 22:42

One common method of measuring changes in knowledge is through the use of pre and post surveys. Take a look at this video or slide deck for more info on how pre and post surveys could benefit your program.

PMs by focus areas

Select your AmeriCorps project focus area, for detailed performance measurement information and resources.

Disaster Services

Activities will provide support to increase the preparedness of individuals for disasters, improve individuals’ readiness to respond to disasters, help individuals recover from disasters, and/or help individuals mitigate disasters.

Disaster Preparedness

Economic Opportunity

Service sites will provide support and/or facilitate access to services and resources that contribute to the improved economic well-being and security of economically disadvantaged people; help economically disadvantaged people to have improved access to services that enhance financial literacy; transition into or remain in safe, healthy, affordable housing; and/or have improved employability leading to increased success in becoming employed.


Projects will provide support and/or facilitate access to services and resources that contribute to improved educational outcomes for economically disadvantaged children; improved school engagement for economically disadvantaged students; improved educational and behavioral outcomes of students in low-achieving elementary, middle, and high schools; and/or support economically disadvantaged students prepare for success in post-secondary educational institutions.

Environmental Stewardship

Service sites will provide training services that contribute to increased energy and water efficiency, renewable energy use, or improve at-risk ecosystems, and support increased citizen behavioral change leading to increased efficiency, renewable energy use, and ecosystem improvements.

Healthy Futures

Service sites will provide support for activities that will improve access to primary and preventive health care for communities served by CNCS-supported programs; increase seniors’ ability to remain in their own homes with the same or improved quality of life for as long as possible; and/or provide training to increase healthy behaviors in adults and improve nutrition in youth with the purpose of reducing childhood obesity.

Veterans and Military Families

Projects will positively impact the quality of life of veterans and improve military family strength; increase the number of veterans, wounded warriors, military service members, and their families served by CNCS-supported programs; and/or increase the number of veterans and military family members engaged in service through CNCS-supported programs.

Veterans as Volunteers

Youth Program

Youth organizations will address a call to action by expanding and enhancing services to improve employment and training outcomes for economically disadvantaged youth, ages 16 to 24. AmeriCorps members will provide training, coaching, guidance, tutoring and support services to increase the number of economically disadvantaged youth who progress along a pathway towards education or employment opportunities. WSC AmeriCorps members will drive educational momentum to propel youth towards a high school diploma, GED completion or support services to enter into a post-secondary educational system or toward a career.

Applicant Determined

Applicant-Determined Performance Measures are intended for programs whose interventions, outputs and outcomes do not fit under existing WSC Performance Measures. Programs may design performance measures that measure changes in beneficiary (knowledge, attitude, behavior, or conditions). If selecting an Applicant-Determined Performance Measure, please ensure outputs and outcomes are aligned correctly (unit of measure is the same for both outputs & outcomes), ensure that the outputs and outcomes clearly identify what is counted, clearly identify a change in knowledge, attitude, behavior or condition, ensure that the unit of measure is a number, not a percent and can be measured in a single grant year.